Why do companies fail to keep digital records

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From team collaboration tools to mobile text messaging, social media accounts and beyond, company records now usually exist across a complex network of apps and cloud solutions – especially in the age of remote work.

And while keeping records of official emails and separate electronic documents is one thing, capturing dynamic content online is another entirely.

Today’s businesses are expected to be constantly tracking items including:

  • Web sites (including password-secured pages)
  • Social media accounts like Facebook, Twitter, and Instagram – which can change with all the likes, comments, and replies
  • Dynamic message boards and forums
  • Enterprise collaboration content like Slack and Teams
  • Text and messaging apps like WhatsApp

This is not all. The organization must also be able to demonstrate the integrity and authenticity of any record submitted, which means showing that the data has not been tampered with – and proving that it was indeed captured at the date and time and the URL in question.

To prove the correctness and integrity of the data, the electronic record must contain:

  • A digital signature (or hash value) that complies with federal rules of evidence
  • A timestamp that displays the date and time the record was collected
  • All associated metadata

While models such as the Electronic Discovery Reference Model (EDRM) or the Information Governance Reference Model (IGRM) can be very helpful in meeting these demands, there are very specific considerations for information management when it comes to online data such as enterprise collaboration and social media content. .

In this comprehensive guide, our friends are at Freezer Page It provides an information management lifecycle model that helps organizations engage with the web, team collaboration, social media, and mobile text content. The model addresses the sound management of data over the Internet throughout its life cycle – through the creation, retention, management and disposal phases.

You will know:

  • Challenges of compliance and electronic discovery in a distant world
  • What the Privacy Regulations (GDPR, CCPA) mean for compliance and cyber discovery
  • Why online record keeping and electronic discovery of data is difficult
  • Online data compatible record keeping solutions

Download this guide to ensure your operations meet the moment.

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