We didn’t even get to the second month in 2021, and it actually happened twice: I had two different agents lying to me about the facts and circumstances surrounding their case.
As a lawyer, I embarked on a course of action for each of these clients (by the way, totally different and irrelevant matters and cases) based on lies. I spent my time weaving a legal strategy around the information I was given. You create an order letter for one customer, and the US Patent and Trademark Office office procedures respond to the other customer. I’ve spent hours doing this, and as a lawyer I’m being charged for my time – so the time I spent spinning my wheels was paying my clients.
Surprise, surprise when I receive a response to my application letter that the alleged facts in my letter were clearly wrong, rendering the foundations of my legal strategy completely worthless. For Office Action Response, my client approved and sent my work. After a few days, my client asked me whether it was important that he had not disclosed to me certain facts that were crucial to our response.
Of course this is important.
I suspect both agents lied to me hoping that they could control their own narratives, to try to turn reality into their desires. Instead, they ended up wasting a lot of time, money, and goodwill.
Truth and honesty are essential to building and maintaining trust
This reminded me of an article I wrote on the blog in March 2015 titled, Confidence at work: as important as criticism (roughly)Based on a book I read entitled, The speed of confidence: the one thing that changes everythingWritten by Stephen M.R. Covey.
Honesty affects trust, and trust is an important component in helping us achieve our goals and objectives. Specifically, if we are deemed trustworthy by those we need to help achieve our goals and objectives, then that trust acts as a lubricant that makes it easier for us to achieve those goals and objectives. On the contrary, if we consider those we need to be untrustworthy, then the lack of confidence acts as a tax, making it more difficult to accomplish everything.
A small amount of trust can be assumed at the start of a relationship, depending on a variety of factors, including the reputation, relationship between the two parties, and more. But trust can easily dissipate due to dishonesty.
Lying comes in many forms, some intentional and others not. It is possible to be dishonest without actually lying. It can be dishonest simply by not disclosing relevant, material information. It can be dishonest not to admit mistakes or sincerely apologize when they are due. It can be dishonest simply by not fulfilling the “brand promise” that your company is making to the market through its advertising and marketing campaigns. He may be dishonest even by not meeting ethical guidelines laid down on you by society, given your educational background or profession. It is dishonest to “bend” the truth.
Deception can totally kill a company. Being dishonest with employees can turn into HR complaints to the Department of Labor and government employment agencies. Being dishonest with sellers, partners, and customers can turn into expensive and cumbersome lawsuits.
Most people are intelligent and non-confrontational. This means that if you have to “bow” the truth at times or be dishonest in some way, but have not been confronted about it, it does not mean that you are impunity. Most people know exactly what happened, and have deliberately chosen not to confront you about it.
I think in today’s scandalous political climate, it has become fashionable to place trust in those whose ideas you agree with or the people you love otherwise. If this sounds like you, please understand that this is not normal, and that what you see working in a political context does not work in a business context.
I don’t care how much I like you, I need to put food on the table. If you were to lie to me – as your lawyer – it would render me ineffective at my job, which would mean that you would not be satisfied with my performance, thus putting my ability at risk. Do you think I want to deal with anyone who is dishonest with me?
Do you think your clients (s) will continue to come back to you and / or refer others to you, if they think they have lied to? If they can’t trust you or your company?
Read my own Blog article about business confidence. If it resonates with you, buy Mr. Covey’s book and read it cover to cover.